We hope you will be totally satisfied with your purchase from SIR JACK'S. We are constantly striving to provide our customers with the information they need to make informed online purchases, yet realize there is no substitute for experiencing products first hand. If for any reason you are unsatisfied with your purchase, you can return most items within 30 days of delivery for a full refund.
If for any reason you are not completely satisfied with your purchase, simply return most items to us within 30 days of delivery in it's original, unused condition for a full refund of the product price.
Upon arrival, inspect your shipment carefully. If there is any loss or damage, please contact us immediately. Returns are accepted up to 30 days after receipt of your order if the merchandise is in its original, unused, and sellable condition. Returns received after the 30 day period are not accepted.
Please complete and include our RETURN FORM with your securely wrapped package and send it to:SIR JACK’SAttn: Returns Department304 Newbury Street, Suite 334Boston, Massachusetts 02115
For your protection, please make a copy of your completed form for your records and ship your package to us via a carrier offering package tracking technology, such as FedEx or UPS.
Please wrap your parcel securely to avoid damage in transit back to us. Please note we cannot accept an item for refund if it has been damaged in transit to us. We recommend that you to obtain a proof of posting certificate if using the shipping carrier.
A completed Return Form (or other document including all of the requested information below) must accompany your return.
Unfortunately, we cannot accept returns of certain items*, including:
*Any item that has a manufacturer's defect can be returned for a full refund.
**If an item you're returning will not make it back to our returns department within 30 days of the date of delivery, please contact Customer Assistance to determine if we can issue a full refund.
At this time, we do not process exchanges. If you would prefer an alternative product, size, style, or color — please place another order online for the item you need.