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    • Return Policy

    RETURN POLICY

    We hope you will be totally satisfied with your purchase from SIR JACK'S. We are constantly striving to provide our customers with the information they need to make informed online purchases, yet realize there is no substitute for experiencing products first hand. If for any reason you are unsatisfied with your purchase, you can return most items within 30 days of delivery for a full refund. 


    30 Day Return Guarantee

    If for any reason you are not completely satisfied with your purchase, simply return most items to us within 30 days of delivery in it's original, unused condition for a full refund of the product price.

    Upon arrival, inspect your shipment carefully. If there is any loss or damage, please contact us immediately. Returns are accepted up to 30 days after receipt of your order if the merchandise is in its original, unused, and sellable condition. Returns received after the 30 day period are not accepted. 

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    Returns Procedure

    Please complete and include our RETURN FORM with your securely wrapped package and send it to:

    SIR JACK’S
    Attn: Returns Department
    304 Newbury Street, Suite 334
    Boston, Massachusetts 02115

    For your protection, please make a copy of your completed form for your records and ship your package to us via a carrier offering package tracking technology, such as FedEx or UPS. 

    Please wrap your parcel securely to avoid damage in transit back to us. Please note we cannot accept an item for refund if it has been damaged in transit to us. We recommend that you to obtain a proof of posting certificate if using the shipping carrier.


    Important Notes:

    A completed Return Form (or other document including all of the requested information below) must accompany your return.

    • Upon receipt, refund will be applied to the original form of payment
    • We will only refund the original shipping and non-expedited return shipping costs if the return is a result of our shipping error
    • Orders that shipped FREE will be deducted the original shipping costs unless it was a result of our shipping error
    • To qualify for a refund, all returned products must be returned in their original, unaltered packaging including all labels and tags
    • Please allow 10-14 business days for the full processing of your return.

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    Non-Returnable Items

    Unfortunately, we cannot accept returns of certain items*, including:

    • Any item that is returned more than 30 days after delivery dispatch**
    • Clearance sale items marked down more than 25%
    • Any article of clothing or clothing accessory that has been worn, altered, or cleaned
    • Any item that has been embroidered, monogrammed, engraved, or debossed
    • Any grooming products. In accordance with Massachusetts state law, we are prohibited from accepting returns for any grooming products
    • Any item that is not in its original condition, is damaged, is missing parts or the manufacturers box
    • Any product missing the serial number or UPC
    • Custom-made products including clothing, furniture, shirts & suits, and personalized items
    • Any sports memorabilia
    • Tart Optical Arnel frames can be returned for store credit only
    • All international orders are final sale and non-returnable. 

    *Any item that has a manufacturer's defect can be returned for a full refund.

    **If an item you're returning will not make it back to our returns department within 30 days of the date of delivery, please contact Customer Assistance to determine if we can issue a full refund.

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    Exchanges

    At this time, we do not process exchanges. If you would prefer an alternative product, size, style, or color — please place another order online for the item you need.

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